![]() ![]() These included: Originations In-life servicing and change processing Collections and Remarketing and Payoff and Accounting. Seamless integration with CarMax store transactionsĪ number of CAF’s core business processes were to be supported by Alfa Systems.Ensuring CarMax associates can use the system easily.Improving transaction integrity for customers with real-time accounting functionality. ![]() Implementing customizable and detailed workflows and business rules.Supporting compliance with increasing regulation at federal and state levels.Providing a strong foundation for rebuilding their web/mobile platform.It was imperative that Alfa Systems would be integrated with CAF’s ongoing systems landscape, including their new in-house CRM system, to ensure seamless communication between each platform.įor CAF, the most important business benefits of implementing a new system were: These systems had been in place for decades, and it was clear that they would not be able to support the business’s accelerated growth plans. The business was using a number of platforms, including an iSeries-based accounting and back-office contract management system, an in-house workflow management system, and a number of peripheral systems, spreadsheets, and databases. During this process, Alfa assessed CAF’s requirements in detail, established how Alfa Systems would meet those requirements, and designed the implementation project to deliver this solution.ĬAF wanted to replace their existing backend legacy systems that were no longer fit for purpose. The definition phase of the project was undertaken between August 2017 and March 2018. CAF saw that Alfa Systems would lay a solid foundation for decades to come, and they were impressed with Alfa’s focus on technology, commitment to innovation, and dedication to ESG.Īccording to Mike Callahan, who was CFO of CAF during the time of the Alfa modernization project: In 2017, CAF engaged Alfa to help achieve its vision for modernization and strategic growth. This warm and welcoming ethos is also reflected in their corporate culture, and they have been recognized as one of FORTUNE magazine’s “100 Best Companies to Work For” for 18 consecutive years. CarMax offers reliable, trustworthy, “no-haggle” purchasing, providing personalized, premier customer experience in an industry that traditionally has not. In fiscal 2022, CarMax Auto Finance (CAF), headquartered in Kennesaw, GA, serviced approximately 1.1 million customer accounts in its $15.65 billion portfolio of managed receivables, and more than 40% of CarMax’s retail used unit vehicle sales were financed through CAF. You can access your CarMax Auto Finance account number on the welcome email or welcome letter you received or you can contact our Customer Service team at (800). CarMax sold 1.6 million vehicles in its last fiscal year (fiscal 2022) across its retail and wholesale business. CarMax is the largest used car retailer in the US, operating 230 stores across the country and employing more than 30,000 associates. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |